• Full refund if a cancellation request is received more than 24 hours prior to the scheduled booking time / reserved time.

• No refund will be issued if a cancellation request is received less than 24 hours prior to the scheduled booking time / reserved time.

• A processing fee of 2.5% of the total amount paid will be deducted from all approved refunds to cover transaction costs.

• Cancellations can be made up to 24 hours before the scheduled booking time / reserved time.

• Refunds will be initiated to the original payment method and may take up to 14 days to be processed and reflected, depending on the payment provider.

• We reserve the right to cancel or postpone a booking at our sole discretion. In such cases, we will make reasonable efforts to reschedule the booking within the coming weeks from its original date.

• If a cancelled booking is not rescheduled, the registrant will be offered either:
  • a refund, or
  • a voucher of equal or greater value.
• In all cases, our responsibility is limited to a refund of fees already paid.

Help & Information

If you need help or more information, please contact at:
Tel: +974 4441 1195
Mob: +974 5096 0007